GENERAL QUESTIONS

Q. How does the 50/50 work?

A. Administered by the Riverside Foundation for Health Care and licensed by the Alcohol and Gaming Commision of Ontario, the 50/50 raffle is a game where individuals purchase tickets for the opportunity to win 50% of the total money raised through the sales of 50/50 tickets, plus $500 seed money.

Q. Where does the money raised go?

A. New proceeds support essential equipment needs of Riverside Health Care Facilities. Announcements will be made as equipment is selected.

Q. I have more questions; who can I contact?

A. Please email allison.cox@rhcf.on.ca with any further questions.

 

PURCHASING TICKETS

Q. Where can I buy tickets?

A. Tickets can be purchased at riversidefoundation.ca/5050. Offline sales can be arranged by calling 807-274-4803.

Q. How do I get my tickets when I purchase online?

A. Tickets will be automatically delivered to the email address you provide at time or purchase. Please allow 12 hours for the email to be sent. Please remember to check your spam and junk folders, as some email services may incorrectly flag your incoming tickets. Tickers are delivered via noreply@ascendfs.com. If you have not received your tickets after 12 hours, please email allison.cox@rhcf.on.ca.

Q. I didn't receive my tickets, what do I do?

A. Please check your junk mail and spam folders, tickets can sometimes be filtered due to strict filters. Tickets are delivered via noreply@ascendfs.con. Whitelist this address with your email provider. If you check spam and still can't find your tickets, please contact Allison Cox at allison.cox@rhcf.on.ca or 807-274-4803 with your name, the name the tickets were purchased under, when you purchased the tickets and the email address the tickets should have been sent to. We will check into the tickets and get back to you.

 Q: How are the tickets structured?

 A: When you buy a raffle ticket, you will receive a ticket with several “numbers.” Each number, printed directly on your ticket, represents a chance to win. You can purchase 3 numbers for $5.00, 10 numbers for $10.00, or 60 numbers for $20.00. You will receive a digital ticket via the e-mail address supplied at time of purchase. The winning ticket must be presented to claim the prize. No specific numbers can be given as numbers are generated randomly.

 Q: Do my tickets enter me into every monthly draw?

 A: No. Tickets purchased for the current Riverside 50/50 draw are only eligible for the current draw, and do not gain you entry into future Riverside 50/50 draws. There will be a brand new Riverside 50/50 every month. The jackpot resets for each monthly draw, and ticket sales start anew.

Q. When do sales close?

A. Sales close at 9:00 pm CST the day prior to the draw.

Q. I'm blocked from purchasing. What do I do?

A: In order to purchase tickets online, our website is required to know your location. You must be located within the Province of Ontario, Canada at the time of purchase. If you are unable to access the site it may be due to one of the following reasons:

  • You declined the website request to access your location

  • Your device’s location settings are permanently disabled

  • You are located outside of the Province of Ontario, Canada and unfortunately are not able to purchase tickets

Please ensure the following:

  • Your device settings have Location Services enabled

  • You allow the website to access your location

  • If your issues persist, try closing the website, clear your browser caches, and try visiting the site again

 

 

 

 Q. My permanent residence is not Ontario but I am in the province, can I purchase a ticket?

A. Yes! Anyone whose physical location is Ontario at time of purchase may do so. Be sure to turn your location services on.

 

 Q: Can I purchase tickets are a gift for someone else?

A: Yes, this is possible. NOTE: Some credit card companies require the Billing Address to match what they have on file, so this may not work for everyone.

Please follow these steps to purchase the tickets in someone else's name:

In Step 1:

  • Choose the number of tickets you'd like to gift to them.

In Step 2:

  • Enter the name and address of the person you would like to gift the tickets to.

  • If it's a group ticket, use the group leader's name and add "in trust" after the last name.

  • You can either enter your email address if you want to hold the ticket until it's time to give it to them

  • or email it directly to them by typing their email address into the field.

    In Step 3:

    • Enter your own info as the purchaser.


    Q. Will I receive a tax receipt for my purchase?

    A: We do not issue tax receipts for participation in the 50/50 raffle. Lottery and/or any gaming tickets where there is the possibility to win a prize, are not tax deductible in accordance with Canada Revenue Agency policies.

     

     Q: I purchased a ticket, can I get a refund?

    A: Each request will be assessed on a case-by-case basis. If the request for a refund has merit and is made prior to the draw, we will determine if a refund is eligible. If you have found an issue with your purchase and would like to inquire, contact our office at 807-274-4803 or  allison.cox@rhcf.on.ca.

     

     Q: A message saying "Error 4" appeared when I tried to purchase.

    A: Error 4 occurs when payment is not able to go through on your credit card or your credit card company has blocked the payment. Please ensure that the credit card information you entered is correct, that the card has been activated and is not expired, and that the Billing Address matches what your credit card company has on file.

    If all of this information is correct but the error still occurs please contact your credit card company.

     

     

    WINNER ANNOUNCEMENTS AND CLAIMING YOUR PRIZE

    Q. When and where will the winning number be announced?

    A. The winning number will be posted on riversidefoundation.ca/5050, on the Riverside Foundation for Health Care Facebook page, and sent via email to the email address provided at time or purchase.

    Q. Am I notified if I win?

    A. We will attempt to contact you should your ticket purchase be associated with any winning number.